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Role Description

This role offers the opportunity to act as a technical leader and trusted advisor for enterprise customers, helping them maximize the value of their identity and access management solutions. As a Customer Success Architect, you will lead high-impact, outcome-focused engagements, providing expert guidance on multi-product architectures, security best practices, and scalable deployment strategies. You will collaborate closely with account teams, translating complex technical requirements into actionable recommendations, mentoring peers, and supporting product adoption and expansion. This position blends hands-on technical expertise with strategic thinking, emphasizing measurable results, customer satisfaction, and long-term relationship building. Ideal candidates are experienced in identity and access management, skilled in multi-product integrations, and thrive in dynamic, customer-focused environments.

• Serve as a pooled technical architect for strategic and high-value accounts, delivering outcome-based engagements such as Value Unlocks, Well-Architected Best Practices, and Accelerate Innovation Delivery sessions.
• Partner with account teams to align on customer goals, engagement scope, risks, and success metrics.
• Use Call-to-Action workflows to manage and prioritize work, ensuring clear ownership and documented next steps.
• Provide architecture guidance, technical best practices, and recommendations to optimize customer deployments.
• Document all engagements, capturing use cases, desired outcomes, value realized, and future action items.
• Support product adoption and multi-product integration, linking business objectives to reference architectures and recommended implementation patterns.
• Collaborate with Product Management to validate RFEs, shape roadmap discussions, and ensure customers receive consistent and accurate information.

Qualifications

• 5+ years of enterprise, customer-facing experience in technical roles such as Customer Success, Sales Engineering, Professional Services, or Support with complex SaaS platforms.
• 3+ years of hands-on experience in identity and access management (SAML, OAuth, OpenID Connect, SSO, MFA) in enterprise environments.
• Practical experience with multi-product deployments, designing scalable, secure, and resilient architectures.
• Strong collaboration skills with CSMs, AEs, Support, and Product teams to drive outcomes and manage risk.
• Excellent communication and presentation skills for both technical and executive audiences.
• High ownership and initiative, with experience managing workflows, documenting results, and tracking metrics in CRM or customer success platforms.
• Continuous learning mindset with ongoing training and certification in relevant IAM solutions.

Benefits

• Competitive salary aligned with experience and market standards.
• Remote-first work model with flexibility to support work-life balance.
• Professional development opportunities, including certification programs and training.
• Collaborative environment with mentorship and knowledge-sharing opportunities.
• Comprehensive healthcare, retirement programs, and PTO/holiday benefits.
• Opportunity to work with cutting-edge identity and access management technologies in a high-impact, customer-facing role.