At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of automotive fixed operations data analytics software, comparative insights, and expert coaching. Chaired by industry luminary Les Silver, Dynatron Software has over 24+ years of experience building solutions focused on improving revenue and increasing profitability. Dynatron currently has 175 employees located across the United States! ➤Our Company Mission We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of teamwork, accountability, integrity, clear communication, and positive attitudes. Our experienced executive team leads by example, creating a positive work environment where feedback is straightforward and your hard work is rewarded. This approach has led Dynatron to consistent and steady growth across multiple areas year over year.
Client Services | Operations Support Associate
Location
United States
Posted
6 days ago
Salary
$18 - $21 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
The Operations Support Associate will work with automotive dealership Service Managers and other dealership personnel via phone and email on our proprietary reporting software, SugarCRM. This position will directly support, maintain, and develop accounts with high accuracy and timeliness to ensure Dynatron’s products and services help Dynatron achieve its mission.
- Complete cases accurately, with clear communication, within the designated KPI time goals
- Review and escalate issues with the correct supporting information
- Complete assigned maintenance projects
- Assist with completing projects by the given deadline as assigned by a Level 3 team member
- Daily unassigned op code assignment
Qualifications
- Professional verbal and written communication skills, the ability to type 30 wpm and be well organized
- Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs
- 1-2 years dealership service department experience or automotive industry experience preferred, but not required
- Ability to multi-task with detail and goal-oriented work methodology
- Analytical skills with knowledge of measurement processes
- Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
- Strong customer service, verbal and written communication, and interpersonal skills
- Ability to adapt to each individual call and handle customer calls efficiently and effectively
Requirements
- Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers’ requests
- Complete assigned tasks generated from Internal and External Customers with incoming requests, through phone, email, and SugarCRM, within specified goal times.
- Complete all requests with high accuracy by gathering enough information using consultative questions to understand the requestors request.
- Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner.
- Be first line of investigation for issues; document, research and resolve issues using all resources, or re-assign to appropriate person and follow up until resolved
- Actively work to increase usage for all existing customers
- Follow processes and instructions given verbally or through documentation
- Other duties and special projects assigned or approved by Operations Support Manager
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and 9 paid holidays
- Remote-first culture
Compensation
Full-time pay between $18 - $21/hr
Job Requirements
- Professional verbal and written communication skills, the ability to type 30 wpm and be well organized
- Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs
- 1-2 years dealership service department experience or automotive industry experience preferred, but not required
- Ability to multi-task with detail and goal-oriented work methodology
- Analytical skills with knowledge of measurement processes
- Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
- Strong customer service, verbal and written communication, and interpersonal skills
- Ability to adapt to each individual call and handle customer calls efficiently and effectively
- Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers’ requests
- Complete assigned tasks generated from Internal and External Customers with incoming requests, through phone, email, and SugarCRM, within specified goal times.
- Complete all requests with high accuracy by gathering enough information using consultative questions to understand the requestors request.
- Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner.
- Be first line of investigation for issues; document, research and resolve issues using all resources, or re-assign to appropriate person and follow up until resolved
- Actively work to increase usage for all existing customers
- Follow processes and instructions given verbally or through documentation
- Other duties and special projects assigned or approved by Operations Support Manager
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and 9 paid holidays
- Remote-first culture
- Compensation
- Full-time pay between $18 - $21/hr
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