• Proactively own renewals for a portfolio of assigned customers, ensuring timely execution and minimal churn. • Develop customized renewal proposals and pricing options 120+ days in advance of renewal dates. • Mitigate risks of cancellation by identifying challenges early and developing retention strategies in collaboration with SWMs and Customer Success Managers. • Maintain accurate renewal forecasting and pipeline visibility through consistent reporting. • Identify and execute on upsell and cross-sell opportunities within assigned accounts using consultative, value-based selling techniques. • Partner with leadership to drive revenue expansion goals and contribute to quarterly growth planning. • Work closely with SWMs, Customer Success, Deal Desk, Finance, Legal, and Sales Operations to streamline renewal processes and address customer needs. • Maintain detailed and accurate records of all renewal activities, proposals, and customer communications in Salesforce. • Provide timely and precise weekly, monthly, and quarterly forecasts to leadership. • Continuously refine renewal and upsell workflows to improve efficiency and consistency.