• Conduct mixed-methods research (interviews, observations, surveys, usability studies, analytics review) • Perform on-site fieldwork at scientific or federal facilities with minimal disruption to operations • Apply both qualitative and quantitative approaches to uncover root problems and define user needs • Develop research plans, scripts, and protocols aligned with product goals • Translate findings into actionable insights, clear problem statements, workflows, and journey models • Communicate insights that influence roadmap priorities and design direction • Facilitate alignment across product, engineering, and stakeholder groups • Partner with UI/UX designers on concept validation and iterative user testing • Collaborate with engineering teams to implement analytics for continuous learning • Conduct formative and summative usability tests to evaluate product solutions • Mentor junior researchers or designers • Support development of research operations, experience metrics, and team best practices • Promote user-centered thinking across cross-functional teams.