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Role Description

Optro is currently seeking a driven and enthusiastic Senior Renewals Deal Desk Analyst to become part of our expanding Order Management team. The primary objective of this role is to ensure the enforcement of company renewal policies by:

• Verifying the accuracy of renewals orders/contracts
• Ensuring adherence to clean order protocols
• Inputting and maintaining order and contract data into our record-keeping systems
• Assisting the renewals team with contract questions, policy guidance, and combined deals

This position offers a fantastic opportunity to aid in developing and implementing procedures, reporting, and system features that will boost business outcomes and elevate our organization to new heights.

Qualifications

• 5+ years of prior experience in a deal desk, order management, or billing role
• People Management experience
• Strong analytical and problem-solving skills
• Detail-oriented with the ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles
• Strong organizational and time-management skills

Requirements

• Manage 1 team member and assist with coaching, mentoring, and business escalations
• Execute and enforce company renewal booking policies
• Verify order and contract details for accuracy and completeness
• Ensure timely and accurate recording of order information into Sales and Accounting systems
• Provide knowledgeable and efficient support on renewal-related inquiries
• Collaborate with management and other teams on cross-functional projects
• Assist with the coordination and contracting of combined deals, concessions, and product swaps
• Generate, maintain, and analyze renewal order metrics reporting

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!