• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform • Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements • Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features • Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices • Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations • Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce • Create and maintain technical documentation for system configurations, release processes, and project deliverables • Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability • Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.