• Own day-to-day execution across Ops, Billing, Sales, and Customer Service • Run the operating cadence: weekly exec meetings, KPI dashboards, and performance reviews • Build internal communication systems to reduce dependency on founders • Assess and support (or restructure) department leads across multiple verticals • Lead cross-functional projects across customer operations, sales, and billing • Design and implement scalable SOPs, playbooks, and internal reporting systems • Overhaul broken or manual financial and billing systems disrupted by recent vendor changes • Build customer support systems that prevent fire drills and protect client experience • Collaborate directly with current COO and executive team to shape future org structure