**Location: **Remote (CET working hours) **Reports to: **CEO **Works closely with: **CTO, CFO, Head of HR, Department Heads **Role Mission** The COO ensures that Prop Firm Match’s strategy is translated into consistent, scalable, and measurable execution across all operational functions, enabling revenue growth, customer satisfaction, and internal efficiency - without slowing down innovation or ownership culture. The COO acts as the company’s execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth. **Top 3 Performance Objectives** *1. Build a scalable operating model that enables fast, reliable execution (first 90 days → later on)* ▸ Map, standardize, and optimize core workflows across Operations, Customer Support, Delivery, and Internal Systems ▸ Clarify ownership, escalation paths, and decision rights across operational functions ▸ Establish consistent operating rhythms (planning, execution tracking, reviews) ▸ Reduce execution bottlenecks and dependency on founders for day-to-day delivery Success looks like: Workflows are clear, owned, documented, and measurable; teams execute with less friction and fewer delays. *2. Align cross-functional execution with company strategy and performance systems (within 3–4 months)* ▸ Partner with CEO, CTO, CFO, and HR to translate company strategy into departmental execution priorities ▸ Support rollout of company-wide KPI / OKR frameworks and execution dashboards ▸ Ensure operational metrics reflect real business outcomes, not just activity ▸ Embed accountability through quarterly planning, progress reviews, and corrective action loops Success looks like: All departments execute against aligned priorities, leadership has visibility into performance, and course correction happens early. *3. Strengthen service delivery, customer experience, and leadership capacity to support growth (later on)* ▸ Improve operational readiness of Customer Support and Delivery teams for increasing volume and complexity ▸ Implement service quality standards, feedback loops, and continuous improvement processes ▸ Coach department heads on execution discipline, prioritization, and operational leadership ▸ Build scalable management practices that reduce chaos while preserving autonomy Success looks like: Customer experience improves, teams scale without performance drops, and leaders operate with stronger execution maturity. **Success Indicators** ▸ Scalable operating model adopted across operational teams ▸ Clear execution cadence across departments ▸ Improved service and support KPIs ▸ Faster project delivery and fewer cross-team blockers ▸ Reduced dependency on founders for operational problem-solving ▸ Positive leadership feedback on execution reliability and clarity.