• Manage and execute day-to-day back office operations activities • Analyze retail operations data to identify trends, patterns, and opportunities for improvement. • Develop and implement strategies to optimize retail processes, enhance efficiency, and drive cost savings. • Collaborate with cross-functional teams to streamline workflows and improve operational performance. • Support special projects and initiatives to drive business growth and operational excellence. • Assist with regulatory reporting and research in all markets staying abreast of industry trends, regulatory changes, and emerging technologies. • Act as the main point of contact for utility companies and manage the submission and tracking of service tickets and inquiries. • Communicate directly with customers via email and phone as needed. • Collaborate with and respond to ad hoc requests within the organization.