This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a TikTok Shop & Creator Community Manager to manage day-to-day operations of TikTok Shop across multiple brand accounts and oversee creator affiliate communities that drive revenue through the platform. This is a hands-on execution role responsible for maintaining shop health, managing affiliate relationships, coordinating product samples, ensuring content is posted on time, and tracking performance metrics tied to GMV growth. The role requires working inside TikTok Seller Center and managing creator communication through Discord or similar platforms, while keeping all workflows organized and up to date. The ideal candidate is highly detail-oriented, comfortable working in a fast-paced environment, and experienced in creator-driven ecommerce.

• TikTok Shop Operations
  • Manage daily TikTok Shop operations across multiple brand accounts
  • Maintain shop health and resolve violations, listing issues, or account problems
  • Execute strategies to grow GMV using data and performance insights
  • Launch and manage campaigns within the TikTok Shop ecosystem
  • Monitor performance metrics and report progress regularly
  • Maintain accurate tracking of creators, campaigns, samples, and results
  • Keep inbox and affiliate messages organized and up to date
• Affiliate & Creator Management
  • Manage relationships with affiliate creators and influencers
  • Coordinate sample requests, approvals, shipments, and follow-ups
  • Track the full sample-to-content pipeline to ensure posts go live
  • Follow up with creators to ensure deliverables are completed
  • Build creator outreach lists and recruit new affiliates
  • Provide guidance on content formats, hooks, and trends that drive conversions
  • Identify missing content and re-engage inactive creators
• Community Management
  • Manage creator communication channels such as Discord
  • Maintain an active and organized creator community
  • Post updates about campaigns, products, and priorities
  • Respond to creator questions and affiliate messages promptly
  • Keep community engagement high across multiple brands
• Reporting & Coordination
  • Provide regular updates on GMV, creator activity, and campaign performance
  • Maintain CRM accuracy for creators, samples, and campaign status
  • Support campaign execution and ensure deadlines are met
  • Work closely with Brand Managers and internal team members
  • Flag issues early and propose solutions

Qualifications

• Required
  • Proven experience managing a TikTok Shop that scaled to at least $100K per month in revenue, with ability to show proof of results
  • Hands-on experience with TikTok Seller Center (UK experience strongly preferred)
  • Experience managing an active Discord community with 100+ members
  • Experience working with affiliate or creator-driven ecommerce campaigns
  • Strong organizational skills and attention to detail
  • Comfortable managing multiple brand accounts at the same time
  • Strong written and verbal English communication skills
  • Ability to maintain accurate tracking systems and follow-up
  • Comfortable working in a fast-paced, high-output environment
• Nice to Have
  • Experience working in a marketing agency environment
  • Experience with affiliate marketing platforms outside TikTok
  • Experience with CRM, automation tools, or campaign workflows
  • Strong understanding of TikTok content trends and creator ecosystem

Application Requirement

• Candidates may be asked to provide proof of previous work, including:
  • Example of a TikTok Shop they managed
  • Example of a Discord or creator community they handled
  • Performance results or campaign metrics