• Lead or co-lead implementation of new client accounts including project plan management and status reporting, intent gathering, setup case submission, and overall client relationship management through project delivery and transition to the client service team • The role is client facing • Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction • Communicate status and risk to appropriate client and Express Scripts leadership • Represent New Client Implementations through the sales process including participation in Finalist opportunities to demonstrate to clients how their objectives are met through the implementation • Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects • Demonstrate Cigna values – including teamwork and enterprise mindset – to support a high performance culture • Work with team leadership to identify opportunities for process improvement within the tools we use and the implementation processes including those coordinated with our internal partners