• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) • There may be expectations to participate in On Call duty outside of office hours