Remote Telephone Member Service Representative
Location
United States
Posted
7 days ago
Salary
$44.2K - $52.0K / year
Seniority
Mid Level
No structured requirement data.
Job Description
- Competitive compensation with paid training
- Engaged Managers who value your input, are transparent, and provide coaching for your success
- Professional Development with growth opportunities and a supportive learning environment
- A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
- Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan
- Comprehensive benefits including Medical, Dental, and Vision coverage
- Employee Activity Groups that foster a sense of belonging and teamwork
- Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
- Gym Reimbursement and Employee Wellness time off to support your health and wellness
- Flexible PTO options that include vacation payout and sick time incentive payouts
- Discounts on Employee Loans to help you create financial success
- Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans
- A CEO with brilliant vision and aspiration
- Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: Credit union products and services, account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account information
- Process and/or forward external payment requests from members
- Assist with member live chats
- Cross selling products and services
- Meet & exceed all productivity, sales and quality goals
- College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment.
- Previous sales experience is preferred in the financial services industry.
- Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality.
- Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision.
- Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months (6 months for part-time) of hire.
- Internet speed of 100mbps or higher required (you can test this by going to www.speedtest.net)
- Able to dedicate a quiet space for daily work that is free of sound interruptions.
- All equipment will be provided by Jovia (Computer, Monitor, Headset)
At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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