Director of Vendor Management
Location
United States
Posted
7 days ago
Salary
$150K - $160K / year
Seniority
Lead
No structured requirement data.
Job Description
PRIMARY RESPONSIBILITIES:
- Obtain expert level knowledge of the products and services delivered by key vendor partners that support TapestryHealth.
- Develop and sustain long-standing relationships with company-approved vendor representatives and serve as liaison between them and the appropriate operational leaders within TapestryHealth.
- Meet with prospective vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns
- Establish standards by which to assess the performance of approved vendors
- Review all vendor contracts for accuracy and execution
- Manage a repository of vendor contract nuances like renewal dates, vendor contacts, and TapestryHealth stakeholders and drive regular reviews of contract status
- Validate and approve invoices based on contract terms
- Dedicate additional team and personal effort to support vendors key to our product offerings like Remote Patient Monitoring device vendors
- Develop and maintain KPI metrics for key vendors, including regular reviews of performance against expectations
- Directly supervise a small team of Vendor Managers to help manage the performance of key vendor partners
- Ensure that necessary billing reports are produced on a timely basis and forwarded to appropriate internal TapestryHealth stakeholders
- Limited travel, as necessary
- Responsible for developing, maintaining, and adhering to vendor policies and procedures
- Execute and maintain standards by which to assess the performance of approved vendors
- Own vendor cost optimization initiatives, including pricing reviews, utilization analysis, and renegotiation strategies to improve margin and operational efficiency.
- Partner with Legal and Compliance teams to ensure vendor contracts meet regulatory, privacy (HIPAA), security, and operational requirements.
- Ensure vendors adhere to TapestryHealth policies, security standards, and data-sharing requirements.
- Lead vendor issue resolution and escalation processes, including remediation plans when contractual or performance standards are not met.
- Support onboarding and offboarding of vendors, ensuring minimal disruption to clinical and operational performance.
- Serve as a key partner in evaluating new vendor capabilities to support innovation, scalability, and evolving care delivery models.
- Establish a formal vendor governance framework, including cadence for performance reviews, executive check-ins, and strategic planning sessions with key partners.
- Lead quarterly and annual business reviews with strategic vendors, including RPM device manufacturers and technology partners.
- Use data-driven insights to continuously improve vendor performance and accountability.
- Mentor and develop Vendor Managers, establishing clear expectations, performance goals, and professional development plans.
- Define standard operating procedures and best practices for vendor management across the organization.
- All other duties as assigned
- Bachelor’s degree in supply chain management, business administration, or a related field: Master’s degree preferred.
- Prior experience building or scaling a vendor management function in a high-growth organization.
- Preferred experience in the post-acute/skilled nursing environment.
- Experience with varying technologies and software such as Microsoft Office Suite, Teams, Zoom, Project Management and EMR software.
- Strong verbal/written communication and presentation skills.
- Great under pressure with an ability to multitask and navigate complex situations.
- Collaborative spirit, relationship builder, and a bias to action.
- Eagerness to take ownership and make an immediate impact solidifying and scaling the team
Proficiency in MS suite.
- Project Management experience
- Ability to function in a fast-paced environment using current meeting technologies.
- High level of planning and time management skills
- Ability to prioritize workload and maintain flexibility to meet deadlines.
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