• Administer and maintain the ServiceNow platform, including users, groups, roles, and access controls • Perform platform configuration using best practices (forms, workflows, business rules, UI policies, notifications) • Manage upgrades, patches, and system health monitoring • Provide Tier 2/3 support for incidents, requests, and platform-related issues • Maintain CMDB data integrity and assist with asset and configuration management • Create and maintain documentation, SOPs, and knowledge articles • Support audits, compliance, and security requirements in a cleared environment • Collaborate with engineers, developers, and stakeholders to implement enhancements