Job Title

Learning Services Delivery Specialist for ISCV Clinical/Technical

Job Description

Learning Services Delivery Specialist

Philips Healthcare training provides task-oriented learning on Philips Healthcare products.

The Clinical/Technical Trainer (Learning Services Delivery Specialist) is responsible for delivering instructor-led and virtual training to Field Service Engineers, technical consultants, and customer administrators. As part of the global Cardiovascular Informatics Education team, you will provide training to ensure engineers are qualified to perform service-related activities on IntelliSpace Cardiovascular and Cardiovascular Workspace Solution. The delivered products are technical training, hands-on and virtual training and courseware self-study packages like e-learning.

Your role:

Course delivery

• Delivering training courses, to Field Service Engineers, technical consultants, and customer administrators at our Cleveland Training Center and Eindhoven High Tech Campus locations and delivering virtual training.

• Your focus is clinical / technical training on IntelliSpace Cardiovascular and Cardiovascular Workspace Solution products and related services.

• Arrange systems and lab environment to ensure that the courses can be delivered in the most optimum conditions.

• Ensuring that the departmental safety regulations are followed to guarantee the safety of the students and others.

• Evaluating the courses and assessing the students to get feedback with which to improve course quality and service information to the targets as set by the business.

• Gain field experiences to get a realistic view of the products and student environment to deliver training more appropriately.

• Adhere to the QMS policy and processes for Education to enable a standardized course development and delivery.

Course development

• Co-Develops course materials for various delivery methods (e.g. instructor-led, eLearning, web-based, etc.)

• Analyzes learner feedback and training outcomes to identify trends and areas for improvement, using this data to make informed recommendations for enhancing learning services and content.

• Maintenance and development of virtual machine servers for training delivery to include product software updates and class deployments

You're the right fit if:

• Bachelor’s degree in information technologies or 5+ years of experience in implementation and maintenance of Microsoft Windows Server Operating Systems, Microsoft SQL Server deployments and architecture, Active Directory management, virtual machine platform structure, and server client deployments

• You’ve acquired 2+ years of experience in previous technical training/formal training experience,

• Didactical degree or Didactical training experience

• Subject Matter Expertise in Cardiovascular workflow or comparable professional industry

• Proficiency with Microsoft Word, Microsoft PowerPoint, Microsoft Teams software’s and graphics creation programs is required.

• You’re able to travel 10% of the time and this may include international travel.

• You’re an engaging communicator who enjoys facilitating learning experiences, collaborating with cross-functional teams, and applying data-driven insights to continuously improve training programs.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $83,363 to $133,380.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $87,750 to $140,400.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $92,138 to $147,420.

The pay range for this position in CA, CT, DC, MA, or NJ is $98,280 to $157,248.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.