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Virtual Rockstar Careers

To build & strengthen families across the globe.

Medical Virtual Assistant – Patient Coordination, Administrative Support

Executive AssistantExecutive AssistantFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$6 - $7 / hour

Seniority

Senior

English

Job Description

• Respond to patient and family inquiries via email, phone, or messaging • Manage therapist schedules, appointment calendars, and waitlists • Reschedule canceled appointments and help fill open time slots • Follow up with families regarding missed or upcoming appointments • Conduct virtual patient check-ins using WelcomeWare and assist with confirming arrival and appointment readiness • Collect required intake information and documentation • Verify insurance benefits and authorizations • Explain insurance coverage and potential costs to families • Maintain accurate patient records and documentation in the EMR • Upload and organize patient files, demographics, billing, and insurance information • Assist with documentation requests for reimbursement and billing coordination • Support operational tasks with the billing company, leadership team, and clinic staff • Track operational data such as referrals, new patients, and scheduling capacity • Assist with newsletters and communication campaigns • Support social media engagement and basic marketing materials

Job Requirements

  • Experience in healthcare administration, patient coordination, or medical virtual assistance
  • Strong written and spoken English communication skills
  • Excellent customer service and relationship-building abilities
  • High attention to detail and strong organizational skills
  • Ability to manage multiple tasks independently
  • Comfortable working with EMR systems and multiple digital tools

Benefits

  • Competitive salary commensurate with experience
  • Opportunities for professional growth and development
  • Work in a supportive and collaborative team environment
  • Make a meaningful impact by helping families support their child’s development

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