Why AAA?

At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth.

Work-Life Balance:

• Remote Work: This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

• Flexible Schedule: The schedule allows for considerable flexibility, with shifts potentially available from 9:30 AM to 6:00 PM EST.

• Paid Holidays: Celebrate eight paid holidays throughout the year.

• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.

• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

• Compensation: The starting annual base compensation for this position is $18.40 to $42.88 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

• ​​AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.

What You'll Do:

• Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.  This may include groups.

• Respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate.

• Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately.

• Move market share for AAA preferred suppliers.

• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.

• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.

• Achieve individual and contractual service level goals related to telephone, quality, and productivity.

• Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.

• May build airline reservation system profiles for use with a specific group of travelers.

• Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.

• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.

• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.

• At least 4 years of active experience as a Travel Consultant within the last 6 years.

• 1-2 years of international experience

• Corporate Travel experience and proficiency in Sabre GDS are required.

• Knowledge of domestic and international faring, ticketing procedures, and commission structures.

• Demonstrated professional customer service skills.

• Achieves established office goals for measurable accuracy.

• Demonstrated internet research skills for customer information.

• Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.

• Professional telephone skills.

• Ability to work independently, exercising discretion and judgment.

• Ability to manage multiple tasks and changing priorities.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

 

Job Category: 

Customer Service