• Build and execute account plans to drive growth and retention across SOCi’s enterprise multi-location customer base • Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts • Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services • Represent SOCi at customer-facing events, industry conferences, and strategic account reviews • Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions • Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences • Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts • Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health • Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets • Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives • Focus on solving business challenges through innovation, while keeping a customer-first mindset • Remain adaptable as client needs evolve, supporting additional initiatives as required