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Role Description

Our client is seeking a strategic ServiceNow Hardware Asset Management (HAM) Architect to design, implement, and govern end-to-end HAM capabilities in ServiceNow. You’ll own architecture for the hardware asset lifecycle, optimize CMDB and Discovery for hardware assets, and lead integrations and data governance.

• Define the architectural strategy, roadmap, and long-term vision for ServiceNow HAM aligned to enterprise goals.
• Design scalable and secure HAM solutions covering full lifecycle:
  • Planning and procurement
  • Receiving and inventory/stockroom
  • Deployment/assignment
  • Maintenance/refresh
  • Disposal
• Translate complex requirements (Finance, Procurement, Operations, IT) into detailed ServiceNow HAM designs and technical specifications.
• Lead architecture and configuration of:
  • HAM module
  • CMDB
  • Data model for hardware assets (relationships, normalization, reconciliation)
  • Discovery strategies tailored to hardware types
• Build automated workflows using Service Catalog, Flow Designer, custom modules (requests, approvals, stockroom, assignment, refresh/disposal).
• Architect and oversee integrations between ServiceNow HAM and enterprise systems, discovery tools, and inventory systems.
• Establish/enforce data governance and data quality standards for hardware assets in ServiceNow.
• Architect financial tracking for hardware assets (cost, depreciation, leases, contracts) to support TCO reporting and optimization.
• Provide leadership: standards, best practices, design reviews, mentorship to developers/admins/partners.
• Collaborate with cross-functional stakeholders, drive adoption and continuous improvement.

Qualifications

• Active Secret clearance
• 15+ years of relevant experience (bachelor’s degree may substitute for 5 years)
• 10+ years progressive IT experience, including 5+ years in a ServiceNow Architect role
• Demonstrable expertise with ServiceNow HAM
• Extensive hands-on experience with ServiceNow CMDB and Discovery for hardware assets
• Experience designing/implementing complex integrations between ServiceNow HAM and other systems
• Strong knowledge of the full hardware asset lifecycle (procurement through disposal)
• Proficiency with ServiceNow platform capabilities:
  • Flow Designer
  • Service Portal
  • Custom app development
  • JavaScript scripting
• Strong understanding of ITIL, especially asset management
• Strong communication and stakeholder leadership skills

Preferred Qualifications

• CIS-HAM (Implementation Specialist – Hardware Asset Management)
• CSA and other relevant CIS (e.g., CMDB, ITSM)
• Experience with SAM in relation to hardware dependencies/licensing compliance
• Knowledge of ISO 55000 (asset management standards)
• Mobile asset management experience in ServiceNow
• Familiarity with depreciation/amortization/lease accounting concepts
• Government contracting experience