We Turn Challengers Into Champions
Head of Digital Experience
Location
United States
Posted
3 days ago
Salary
$168K - $198K / year
Seniority
Lead
Job Description
Job Requirements
- Leading and developing a team of 13 digital experience professionals across web development, CRO, and technical account management
- Overseeing nearshore development contractors to ensure quality, scalability, and efficiency
- Defining and evolving Wpromote’s website and digital experience strategy across platforms and clients
- Establishing clear delivery standards and quality benchmarks across engagements
- Responsible for managing the P&L of the Digital Experience department to stay within margin expectations of Wpromote’s operating plan
- Driving technical architecture decisions and ensuring best practices across CMS platforms (WordPress, Shopify, Salesforce, Magento, etc.)
- Elevating CRO capabilities by embedding experimentation frameworks, testing rigor, and data-driven optimization into delivery
- Introducing greater structure to delivery workflows, QA checkpoints, and estimation practices to support predictable execution
- Building scalable workflows, QA processes, and documentation standards across internal and external teams
- Partnering cross-functionally with SEO, Content Marketing, Paid Media, Analytics, Lifecycle and Client Services to ensure cohesive performance-driven website strategies
- Ensuring major experience initiatives begin with clearly defined growth objectives and measurable success criteria
- Acting as the senior technical escalation point for complex client engagements
- Ensuring delivery excellence across timelines, budgets, and performance expectations
- Formalizing post-launch performance reviews that connect experience decisions to business outcomes
- Guiding technical roadmaps that incorporate automation, AI-driven optimization, and emerging web technologies
- Driving resource planning, utilization oversight, and contractor management to maintain margin-conscious delivery
- Contributing to executive planning and innovation conversations within the Earned & Owned Media leadership team
- Strengthening Digital Experience’s role as an integrated performance partner within enterprise engagements and pitches
Benefits
- Remote-first culture
- Unlimited PTO
- Extended Holiday break (Winter)
- Flexible schedules
- Work from anywhere options*
- 100% paid parental leave
- 401(k) matching
- Medical, Dental, Vision, Life, Pet Insurance
- Sponsored life insurance
- Short Term Disability insurance and additional voluntary insurance
- Annual Class Pass credits and more!
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