Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. We are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace.
Client Advocate Specialist
Location
United States
Posted
34 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
Role Description
We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast-paced environment as you will speak daily with our clients, borrowers, and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences.
What you will do
- Ongoing customer contact and support to ensure complete customer satisfaction
- Answer the phone and direct calls to the appropriate department
- Complete all closing protection letters
- Conduct bankruptcy and patriot searches
- Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys
- Coordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters
- Assist scanning/shipping team, as needed
- Additional duties, as assigned
Qualifications
- High-school diploma or equivalent
- Strong customer service focus
- Clear verbal and written communication skills
- Ability to work in fast-paced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problem-solving mindset with ability to multitask
- Familiarity with computers, including online searching and typing
Benefits
- Competitive payrates based on skills and experience
-
Extensive benefits package:
- Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts
- Paid holidays and generous PTO based on tenure
- Paid volunteer time
- Paid Maternity and Parental Leave
- 401K plan and robust continuous learning opportunities
- Access to discounts that help save money in your daily life
Company Description
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
Job Requirements
- High-school diploma or equivalent
- Strong customer service focus
- Clear verbal and written communication skills
- Ability to work in fast-paced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problem-solving mindset with ability to multitask
- Familiarity with computers, including online searching and typing
Benefits
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts
- Paid holidays and generous PTO based on tenure
- Paid volunteer time
- Paid Maternity and Parental Leave
- 401K plan and robust continuous learning opportunities
- Access to discounts that help save money in your daily life
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