• Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams. • Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives. • Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues. • Review and provide input on any complaints regarding serious adverse events. • Contact medical professionals for additional information as required. • Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting. • Triage and appropriately escalate complaints that require elevated review. • Contribute to safety trend analyses and any related periodic review meetings. • When indicated, review technical support calls and communicate potential issues with technical support management. • Performs other duties related to the position as necessary as defined in company’s SOPs or requested by his/her supervisor.