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Role Description

Help scale our business by supporting leave operations, employee communication, and internal processes that keep leaves accurate, timely, and seamless. This is an hourly role reporting to a Leave Success Manager, where your autonomy, curiosity, and personality will shine as you help make a real impact.

A Day in the Life:

• Keep leave operations moving smoothly from start to finish by completing assigned tasks efficiently and accurately.
• Communicate clearly, concisely, and empathetically with employees, managers, and HR partners via approved channels.
• Collect, review, and evaluate leave-related documentation, ensuring nothing falls through the cracks.
• Proactively reach out to employees and HR partners to gather missing info, clarify details, meet deadlines, and resolve questions.
• Maintain thorough internal and shared HR notes so teammates can quickly understand leave status and nuances.
• Collaborate with Leave Specialists, Customer Success Managers, pod leads, and managers to ensure work is completed accurately and on time.

Qualifications

• You thrive in a fast-paced, task-oriented environment and are motivated by getting things done.
• You’re highly autonomous, self-starting, and intrinsically motivated to figure things out.
• You’re engaging, personable, and excited to learn and grow on the job.
• You’re tech-savvy, comfortable troubleshooting, and quick to learn new systems (Mac experience a plus!).
• You’re detail-oriented, organized, and can manage multiple priorities while meeting deadlines.
• You can connect deeply with Instant Teams’ mission and lead with empathy and compassion.
• No prior case management experience? No problem — teachable, solution-oriented candidates are highly valued.

Requirements

• Pay Rate: $21/hour
• Start Date: Early April 2026
• Training Schedule: Monday - Friday, 8am - 5pm (MST)
• Post-Training Schedule: Monday - Friday, 8am - 5pm (MST) with one hour unpaid lunch; Sunday shift required twice monthly
• On weeks Sunday shift is required (4pm - 8pm MST) schedule can flex one of two ways:
• Monday - Thursday (9 hour days) + Sunday
• Monday - Thursday (regular shift), Friday + Sunday (half-day shifts)
• Equipment is provided for this position!

Competencies

• Health & Family First: Integrate work and life in a way that delivers excellent results while caring for what matters most.
• Dependable, prepared, and consistent in follow-through.
• Autonomy + Team Always: Highly organized, balancing multiple priorities and deadlines.
• Focused on building scale, moving fast without sacrificing quality.
• Be Curious: Ask questions, dig in, and uncover solutions when answers aren’t obvious.
• Assume positive intent, avoid negative assumptions, and pursue self-development opportunities.
• Love Our Customers: Lead with empathy and compassion, meeting customers where they are.
• Understand their needs and challenges, not just the task at hand.
• Communicate openly and honestly, even in tough conversations.
• Fearlessly Flexible: Embrace change and navigate ambiguity confidently.
• Take initiative and make progress even when direction isn’t fully defined.