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Job Description:

Summary
This position exists as the primary Rental Sales/Marketing function for the rental product line. This position mainly supports the commercial rental and trailer services product lines. Will increase Ryder's rental sales presence in the organization ensuring the retention and growth of existing accounts. The end result should be the pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given their lease conversion quotas, the position should be additional lease sales filters for the organization improving the lease sales productivity and performance for the Lease Sales organization.

Essential Functions

• CUSTOMER RETENTION:
  Maintain a contact with the customers through multiple channels. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals

• SCOPE OF DECISION MAKING:
  Retaining customers in a price competitive market. Scheduling a time for account reviews with customers to ensure retention, and capture growth opportunities.

• SALES:
  Develop relationships through cold calls, telephone solicitation and email. Through the use of product knowledge, assess customer's needs and develops a proposal. Work with rental operations to ensure the equipment is available. The RCDM is also responsible for finding additional opportunities as the accounts fall off the RAM book of business on a monthly basis.

• SCOPE OF DECISION MAKING:
  Contacting actual decision maker, developing a competitive proposal. Focus on retention metrics to ensure a positive customer experience.

• TIME ADMINISTRATION:
  Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other departments. Maintaining Salesforce integrity and accuracy of customer data in the system. Administration-credit approval, collections of receivables, and dispute resolution.

• SCOPE OF DECISION MAKING:
  Follow-up within a specific time frame. Compliance with company procedures.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Ability to build strong customer relationships

• Performs work independently with minimal supervision

• High energy, self directed, self motivated and able to work as part of a team as well

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Highly thorough and dependable

• Committed to good ethical business practices

• Maintains a high degree of professionalism

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Detail oriented with excellent follow-up practices

• Full working knowledge of Ryder procedures (i.e. credit, payment terms, insurance coverage, etc.) advanced required

Qualifications

• Bachelor's degree required Marketing or 5 years equivalent job related experience

• One (1) year or more sales experience or equivalent sales training required

• Three (3) years or more sales experience preferred

• One (1) year or more Industry experience preferred

• Full working knowledge of Ryder procedures (i.e. credit, payment terms, insurance coverage, etc.) advanced required

Travel
None

DOT Regulated
No

Job Category

Inside Sales

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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