Ping Identity

Identity Security for the Global Enterprise

Senior Product Manager – Telemetry

Product ManagerProduct ManagerFull TimeRemoteTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$155K - $186K / year

Bachelor Degree5 yrs expEnglishCloudGrafanaPrometheus

Job Description

• Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences. • Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance. • Partner with business intelligence teams to ensure that telemetry data is made available to all key internal stakeholders. • Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers. • Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team. • Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives.

Job Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).
  • 5+ years of experience in product management, preferably in a cloud-based software or SaaS environment.
  • Strong understanding of telemetry, observability, and monitoring concepts and technologies (e.g. Pendo, Prometheus, Grafana, ELK stack, OpenTelemetry).
  • Experience with usage-based tracking products and billing systems.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, agile environment.
  • Experience with security related products is a plus.
  • Experience with identity and access management is a plus.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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