• Co-develop current- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions. • Lead implementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness. • Apply strong project management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence. • Drive adoption and optimization post-launch by identifying friction, leading root-cause problem solving, and implementing improvements. • Build repeatable playbooks to expand Shield across clinics, service lines, and sites within the IDN. • Partner with the SAM (strategic insights) and AEs (clinic-level feedback loop) to ensure rapid resolution of workflow barriers. • Identify and help activate education opportunities and scalable enablement resources. • Surface marketing/branding and corporate communications opportunities (e.g., launch milestones, expansions, success stories, potential press releases).