• Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere. • Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities. • Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals. • Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams. • Manage renewals, expansions, and accurate forecasting for all assigned accounts. • Help shape the product roadmap by gathering and sharing customer requests/insights. • Develop scalable best practices, educational materials, and training resources to enhance client retention & success. • Lead consultations and one-on-one demos to educate customers on platform features. • Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers. • Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty. • Contribute to building scalable processes and frameworks that support Customer Success and platform growth. • Leverage strong project management skills to ensure seamless campaign execution. • Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.