• Design the overall ServiceNow architecture supporting RMF process automation and integration • Define standardized ServiceNow workflows for RMF lifecycle activities, approvals, and artifact management • Architect integrations between ServiceNow, GRC tools, cybersecurity platforms, and enterprise systems • Ensure ServiceNow solutions are secure, scalable, and compliant with federal cybersecurity requirements • Provide technical leadership and guidance to ServiceNow developers, business analysts, and integration engineers • Support the automation of evidence collection, reporting, and continuous monitoring data ingestion • Establish ServiceNow development standards, governance, and best practices • Streamline documentation on system changes and configurations • Develop and execute test plans to ensure overall quality of ServiceNow solutions • Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps. • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities. • Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices • Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services • Create and enhance business rules, UI policies, client scripts, and automation scripts to improve service efficiency and automate tasks within ServiceNow.