• Lead the design, assessment, enhancement, and integration of advanced ServiceNow solutions • Serve as a trusted advisor, steering strategic engagements and overseeing technical excellence • Advise clients on ServiceNow capabilities, limitations, and optimal use • Architect and manage integrations between ServiceNow and key enterprise systems • Guide requirements gathering by collaborating with stakeholders • Establish, enforce, and champion technical standards for all ServiceNow implementations • Create and maintain architecture documentation, integration specifications, and operational guides • Mentor and develop junior consultants and technical teams • Lead multiple client engagements simultaneously