• Manage all aspects of the ControlCheck & PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines. • Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc. • Manage multiple implementation projects, with various priorities and deadlines at once for different customers. • Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes. • Act as a liaison between the customer’s IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software. • Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership. • Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products