The specialist will review post-charge off accounts, recommend collection actions, and contact account holders to arrange payments or settlements according to business parameters. They must also prepare accounts for placement, document all activities in Salesforce, and use commercially reasonable collection tactics.

Identify and resolve payment recovery issues through effective provider outreach, collaborate with finance teams on discrepancies, and maintain documentation of recovery actions while adhering to internal policies and regulatory requirements.

The Medical Collector coordinates the resolution of patient accounts, verifies demographic and insurance information, and pursues insurance reimbursements through phone calls and documentation. This role also involves preparing monthly reports for accounts receivable and responding to inquiries from patients and carriers.

The primary responsibility involves contacting members with delinquent accounts over 60 days past due to manage their portfolio, make recommendations for charge-offs, repossessions, and foreclosures, and assist members in restoring good standing. This role also focuses on maintaining the financial soundness of the Credit Union by achieving the lowest possible delinquency and charge-off ratios.