• Oversee a portfolio of strategic enterprise clients, ensuring strong relationships and long-term partnership value • Serve as an executive escalation point for complex client issues and ensure rapid resolution • Partner with Sales, Product, Operations, and Delivery teams to align services with client objectives and contractual commitments • Active Oversight of SAEs providing direct leadership and structured oversight of SAEs responsible for key client relationships • Establish clear performance expectations and accountability for client retention, growth, and service excellence • Conduct regular client portfolio reviews, pipeline reviews, and relationship health assessments • Coach and develop SAEs on executive management, strategic planning, and consultative client engagement • Ensure consistent execution of account management standards, governance models, and client engagement frameworks • Drive high client retention and renewal rates across the strategic client portfolio • Identify opportunities for cross-sell, upsell and expansion of services within existing accounts and provide strategic input to SAEs to execute • Partner with the sales organization to support new growth opportunities • Ensure each client has a clear growth and engagement plan aligned to their business objectives • Lead efforts to manage client satisfaction and NPS across the client base • Ensure consistent client engagement model and communication cadence across all SAEs • Implement structured feedback loops to identify service improvement opportunities and strengthen long-term client loyalty • Implement portfolio governance and reporting to monitor client health, risk indicators, renewals, and expansion opportunities • Drive alignment between client management, delivery, and product teams to ensure operational excellence • Lead executive business reviews and strategic planning sessions with key clients • Foster a culture of client advocacy, accountability, and continuous improvement within the relationship management team • Collaborate with the Head of Relationship Management to refine account management strategy, processes, and talent development • Contribute to broader organizational initiatives focused on client growth, retention, and service innovation • Instill a culture of accountability and urgency around the voice of the client