• Design and continuously refine a standardized in-home sales process that supports consultative selling and customer trust. • Lead adoption of best practices and sales workflows across 14 brands, ensuring alignment with real-world field conditions. • Create and update a process playbook for in-home sales operations that can scale with company growth. • Oversee the AI sales coaching and analytics platform used by IHSPs and sales managers. • Continuously refine AI-enabled scripts, prompts, and learning loops to improve seller outcomes. • Build and lead the training curriculum for new and tenured IHSPs, including onboarding modules, shadowing protocols, and advanced techniques. • Conduct field-based coaching sessions, ride-alongs, and virtual clinics. • Analyze in-home sales performance across brands using Luxor CRM and other reporting tools. • Collaborate closely with brand leaders and local sales managers to tailor strategies to market and team dynamics. • Directly manage the Emergency Response Center Supervisor, providing coaching, feedback, and development support.