The role is accountable for driving business outcomes through analytics, change management, and organization design, acting as a critical partner to business leadership and HR Business Partners. Responsibilities include applying best practice tools for organization design, leveraging data for insights, and consulting on change management strategies.

This role serves as the first point of contact, handling incoming calls and emails from caregivers, candidates, and managers to answer HR-related inquiries, resolve issues, and provide accurate information regarding HR processes and systems. Responsibilities include maintaining customer contact until resolution, performing basic administrative processing, and educating users on HR tools to promote self-service.

The HRBP acts as a strategic partner and consultant to Field leaders, focusing on culture, engagement, and ensuring the right capabilities are in place to meet business objectives for 22,000+ team members across Main Event and Dave and Buster’s. Key duties include coaching leaders, facilitating development programs, managing talent acquisition processes, and ensuring HR compliance across all operations.

The Talent Acquisition Coordinator provides essential services for future and existing field employees, ensuring compliance and onboarding workflows are completed efficiently and with high quality. This role manages high-volume administrative and reporting processes related to field employee onboarding, retention, and experience.