Solutions Engineer 

The Solutions Engineer (SE) is a key member of the Momentive Solutions Engineering organization, supporting a high-volume, fast-paced sales cycle (typically 90 days or less). This role partners closely with Account Executives to bring association domain knowledge together with product expertise to help membership-based organizations evaluate and adopt Momentive Software Association Management Software (AMS) solutions. 

General Function 

The Solutions Engineer demonstrates how Momentive’s products support real-world association operations, including membership management, engagement, events, committees, reporting, and more. The role focuses on translating association workflows and challenges into compelling, value-driven demonstrations and conversations. 

This individual acts as a trusted advisor during the evaluation process, connecting product capabilities to how associations actually work, while also contributing feedback that improves demos, messaging, and product direction. 

Duties & Responsibilities 

• Prepare and deliver high-volume product demonstrations tailored to association-specific use cases (membership, renewals, events, engagement, reporting). 

• Partner with Account Executives to support opportunities in a fast-moving sales cycle (90 days or less). 

• Assess prospect needs by drawing on direct experience working in or with associations, including common pain points and operational workflows. 

• Translate association goals into clear product value, rather than leading with technical depth. 

• Serve as a subject-matter resource on association common needs and constraints during sales conversations. 

• Support RFP responses and follow-up questions with an association-first perspective. 

• Participate in demo scheduling, preparation, and coordination. 

• Provide product walkthroughs or light training during evaluations or pilot engagements. 

• Contribute to the creation and improvement of demo environments, scenarios, and demo videos that reflect real association use cases. 

• Capture customer and prospect feedback and relay insights to Product and Go-To-Market teams. 

• Troubleshoot demo or environment-related issues as needed. 

• Assist with customer escalations when previous demo or other known context is helpful. 

Minimum Knowledge, Skills & Abilities Required 

Experience 

• 2–4 years of experience working as a Solutions Engineer, Sales Engineer, technical sales, or working with associations or membership-based organizations. 

• Experience using or supporting an Association Management Software (AMS) is strongly preferred. 

• Bachelor’s degree in business, communications, technology, or a related field (or equivalent experience). 

Technical & Business Skills 

• Comfortable learning and demonstrating software products while on camera. 

• Proficiency with Office 365 (Word, Excel, PowerPoint, Outlook). 

• Familiarity with CRM systems. 

• Ability to explain product value clearly without relying on heavy technical jargon. 

Helpful Association & Domain Skills 

• Understanding of how associations operate, including: 

• Membership lifecycles and renewals 

• Events and conferences 

• Member engagement 

• Committees, chapters, or councils 

• Reporting and leadership insights 

• Ability to speak confidently with association professionals and understand their goals and constraints. 

Other Skills 

• Strong verbal, written, and presentation skills. 

• Ability to manage multiple opportunities and shift priorities. 

• High attention to detail and strong organizational skills. 

• Customer-first mindset with a consultative approach. 

• Strong problem-solving and analytical thinking. 

• Collaborative, coachable, and eager to learn. 

Working Conditions 

• Normal office or home-office environment with extended periods of computer usage. 

• Occasional travel may be required. 

Essential Functions 

• Frequent computer and desk work. 

• Regular communication through speaking, listening, and written channels. 

• Occasional walking, standing, and light lifting (up to 25 lbs). 

• Standard office mobility and document handling tasks.