• Own day-to-day clinical and operational execution across Blueprint’s care model • Ensure smooth end-to-end workflows across physicians, health coaches, care coordinators, and support teams • Optimize resource allocation, scheduling, capacity planning, and service delivery • Identify and resolve operational bottlenecks that impact care quality or experience • Provide direct leadership, supervision, and performance management of the Health Coach team • Ensure coaching delivery aligns with physician-led care plans and clinical protocols • Support hiring, onboarding, training, and ongoing development of Health Coaches • Maintain consistent coaching standards, scope-of-practice discipline, and documentation quality • Foster a culture of excellence, accountability, and continuous improvement within the coaching team • Partner with the CMO to uphold clinical quality, safety, and consistency across care delivery • Implement and maintain quality assurance and continuous improvement programs • Monitor adherence to clinical workflows, escalation pathways, and documentation standards • Support peer review, case conferences, and quality improvement initiatives • Identify operational risks related to patient safety, compliance, or care delivery and mitigate proactively • Own the operational integration and optimization of Electronic Health Record (EHR) systems, Customer Relationship Management (CRM) platforms, and care coordination tools • Ensure systems support efficient clinical workflows, data visibility, and reporting • Drive adoption, training, and consistent use of technology across clinical and operational teams • Work with Compliance Officer to ensure compliance with healthcare regulations, HIPAA, and internal policies • Own operational components of the patient experience across the care journey • Support budgeting, forecasting, and financial planning related to clinical operations and health coaching • Collaborate with executive leadership and the CMO on strategic planning and execution.