Summary

The Managed Payroll Services Representative plays a pivotal role in ensuring client satisfaction and company growth. Your expertise in payroll processes, exceptional communication skills, and ability to manage complex accounts will be instrumental in delivering high-quality payroll services, addressing client needs, and fostering long-term partnerships. 

Responsibilities 

Client Relationship Management 

• Serve as the primary point of contact for assigned clients, developing and nurturing strong relationships to understand their unique payroll needs and expectations. 

Service Delivery 

• Oversee and ensure the smooth and accurate delivery of payroll managed services to clients, adhering to agreed-upon timelines and quality standards. 

• Payroll Processing: Oversee the end-to-end payroll process for assigned clients, ensuring accurate and timely processing of payroll data, including salary adjustments, benefits, deductions, and timekeeping records. 

• Payroll Reconciliation: Perform regular audits and reconciliations to validate payroll accuracy, addressing any discrepancies promptly. 

Issue Resolution 

• Proactively identify and address client concerns or issues, providing timely and effective solutions to maintain client satisfaction and retention. 

• Cross-Functional Collaboration 

• Collaborate with internal teams, including payroll specialists, HR, finance, and IT, to ensure seamless service delivery, troubleshoot issues, and implement process improvements. 

Account Growth and Expansion 

• Identify opportunities to upsell and cross-sell additional payroll services and solutions based on clients' evolving needs, contributing to revenue growth. 

Compliance and Regulations 

• Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations. 

• Tax Filing Review: Review and verify all payroll-related tax filings, including federal, state, and local taxes, ensuring compliance with applicable regulations. 

Reporting and Analysis 

• Provide regular reports on service performance, client feedback, and key metrics to management, while analyzing data to identify trends and areas for improvement. 

• Reporting: Generate and deliver comprehensive payroll reports to clients, covering payroll summaries, tax withholdings, deductions, and other relevant data as required. 

Compliance Assurance 

• Ensure all payroll processes are in adherence to local labor laws, tax regulations, and other statutory requirements. 

• Compliance Reporting: Prepare and submit required compliance reports to relevant authorities, such as tax agencies or labor departments. 

Escalation Management 

• Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance. 

Payroll Software Management 

• Oversee the utilization and optimization of payroll software, collaborating with the IT team to address any technical issues or software upgrades. 

Recordkeeping 

• Maintain accurate and organized payroll records and documentation, ensuring data confidentiality and accessibility for auditing purposes. 

Proactive Communications 

• Keep clients informed of any changes in payroll laws, regulations, or policies that may impact their business and payroll processes. 

Qualifications 

• High School Diploma, GED, or Payroll Certification or equivalent work experience 
• Proven experience in payroll management and client relationship management. 
• Knowledge of payroll processes, tax regulations, and compliance requirements is preferred 
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. 
• Strong problem-solving and analytical abilities. 
• Proficiency in using payroll software and Microsoft Office Suite. 
• Detail-oriented mindset with the ability to manage multiple client accounts effectively. 
• Ability to adapt to changing technologies and industry trends. 

This is a remote position