• Administer and manage group health, dental, vision, life, disability, and 401(k), including complex enrollments, life events, and compliance reporting • Respond to employee inquiries regarding benefits eligibility, plan provisions, claims and coverage issues • Process benefits enrollments, changes, and terminations • Act as primary liaison between the organization and benefits vendors or third-party administrators to resolve escalated issues • Prepare and maintain documentation related to benefit plans and leave administration in compliance with applicable federal and state regulations • Analyze data trends and employee feedback to recommend enhancements or changes to benefit offerings • Support benefits renewal processes, including reviewing proposals and negotiating contracts • Support with benefits-related audits, including trust benefit audits, monthly employee deduction audits, 401(k) audits • Coordinate and manage all leave of absence programs including: FMLA, State-mandated leaves, personal leaves, and company-sponsored leaves policies • Oversee and manage Workers’ Compensation claims, coordinating with external claims managers and tracking incidents through resolution • Manage annual Workers’ Compensation Audit with third-party vendor • Coordinate and conduct benefits program education sessions throughout the year with employees and managers • Performs other duties as assigned