Under moderate supervision, the Business Analyst II performs research, analysis, and resolution of moderate to complex deductible and loss-billing issues for GRS accounts. The role partners across Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes, support control and process improvements, and contribute to operational projects. The BA II provides guidance to less-experienced analysts and escalates larger operational issues to management.

Key Responsibilities:

• Conduct or directs loss billing activities within the Loss Billing Unit for moderate to complex GRS accounts; interact with Claims, Underwriting, Finance, Helmsman, IT, and external stakeholders as needed. Represent the Loss Billing team in cross-functional forums.
• Complies with financial and quality assurance controls including departmental processes to ensure accurate and timely operational results.
• Compiles information and completes qualitative and/or quantitative analysis to help drive development and / or improvement in LBU processes and controls as well as system projects as needed.
• Participates in and/or leads team projects to implement changes and drive process efficiencies with a continuous‑improvement mindset
• Perform moderate to complex reconciliations, validations, and investigations.
• Works with other departments to coordinate activities in order to ensure that the LBU processes are meeting customer loss billing expectations.  Resolves moderate to complex problems as needed to ensure that customers receive prompt, efficient, quality loss billing services in accordance with company policies.
• Provide guidance and mentorship to less experienced analysts to accelerate their skill development and performance. Review work for quality and compliance with standard operating procedures
• Support preparation and maintenance of process documentation, procedures, and audit-related materials.

• Displays effective research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Solid business operations knowledge to include understanding the functions value chain and market conditions.
• Ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes.
• Strong knowledge of Excel.
• Knowledge of available data sources, strengths and shortcomings.
• Solid knowledge of database software preferred.
• Knowledge of business intelligence tools preferred.
• Competencies typically acquired through a bachelor's degree or equivalent experience in addition to 2+ years of relevant experience to include business analysis work