Planned Parenthood of Central and Western New York

Based in Buffalo, New York, Planned Parenthood of Central and Western New York is a nonprofit organization that is committed to delivering quality and respectfu

VIP Account Manager, Casino

Account ManagerSalesFull TimeRemoteMid LevelCompany Site

Location

Michigan

Posted

57 days ago

Salary

$79K - $99K / year

Seniority

Mid Level

2 yrs expEnglish

Job Description

• Manage and retain a portfolio of High Value Players. • Provide an enhanced proactive one stop service to encourage loyalty. • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do. • Collect and document customer profiles. • Develop relationships and offer tailored rewards through regular correspondence. • Meet pre-determined productivity, quality, and Service Level Agreement targets. • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback. • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements. • Meet and host VIPs at Hospitality events. • Deliver against company responsible gaming protocols. • Opportunity to mentor and develop VIP Hosts within the team.

Job Requirements

Minimum 2 years of experience in high end customer service field preferred.
Excellent verbal and written communication skills.
Business to Customer Sales experience preferred.
Knowledge of online gaming industry essential.
Passionate about providing top level service.
Confident and people focused personality.
Excellent analytical skills and experience with Excel.
Strives to meet targets and deadlines.
Excellent organizational and planning skills.
Understanding of Marketing processes preferred.
Willing and able to work non-traditional business hours.
Travel for this role is expected around 25% of the time.

Benefits

We offer amazing benefits above and beyond the basics.
We have an array of health plans to choose from (some as low as $0 per paycheck).
Programs for fertility and family planning.
Mental health support.
Fitness benefits.
Generous paid time off (PTO & sick leave).
Annual bonus and long-term incentive opportunities (based on performance).
401k with up to a 5% match.
Commuter benefits.
Pet insurance.