• Drive Account Success: Take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics. • Strategic Account Planning: Develop and implement strategic account plans tailored to each customer’s needs, driving growth and maximizing the value of Invoca Call Analytics. • Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within the customer organization, ensuring high satisfaction and retention rates. • Proactive Engagement: Lead proactive efforts to identify opportunities for account expansion and enhancement, including designing and executing initiatives to boost platform adoption and utilization. • Software Demonstrations: Conduct impactful software demonstrations and create compelling presentations to effectively showcase Invoca’s value propositions and differentiators. • Value Proposition Communication: Clearly communicate Invoca’s value proposition and benefits, tailoring messages to address specific client needs and challenges. • Forecasting and Reporting: Own and report on the renewal, expansion, and retention forecasts with accuracy, providing insights and strategies to achieve growth targets. • Cross-Functional Collaboration: Collaborate closely with internal teams, including Account Executives and Customer Success, to ensure smooth transitions, Customer Success Plans, and alignment with customer objectives. • Negotiation and Closure: Manage complex negotiations for renewals and expansions, working to close deals that deliver mutual value and drive long-term customer success.