• Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement. • Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions. • Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams. • Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting. • Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage. • Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment. • Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions. • Communicate and showcase new product features and enhancements to clients and partners. • Support change‑management planning to avoid disruption to client experience during product or operational changes. • Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies. • Capture and communicate client feedback and requests into the Line of Business product roadmap.