Owner.com

We make online growth easy for restaurants.

Manager, Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 201-500Since 2020Company Site LinkedIn

Location

United States

Posted

1 day ago

Salary

$100K - $120K / year

Seniority

Senior

5 yrs expEnglish

Job Description

• play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. • lead a team focused on driving the growth and retention of our customer base. • collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. • shape the overall customer experience and long-term success of our clients. • help reduce churn, ensuring customers continue using and benefiting from our platforms. • foster deeper relationships with customers and identify opportunities for upselling or cross-selling. • improve customer experience by addressing customer needs and ensuring consistent improvements over time. • cultivate satisfied customers who become advocates for our brand.

Job Requirements

5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector.
Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth.
2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills
A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients.
Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention.
Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams.
Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate.
A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines.
Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.