• Manages the complete client experience from the first phone call to post-flight follow-up • Responsible for managing inbound leads and generating external prospects • Assists clients with product selection and strategy • Responsible for meeting and exceeding department specific key performance indicators and quotas centered around productivity and revenue • Quotes: Inventory management, negotiation, and presenting product solutions • Closes: Overcomes obstacles/objections and leads our clients to the right solution • Books: Coordinates with flight operations for efficient and strategic scheduling • Services: Manages travel logistics, communication, and touchpoints to ensure an elevated experience is provided every single time • Maintains company, industry and competitive knowledge and awareness • Strives to innovate processes and the industry so we never become stagnant • Enthusiastically accepts additional projects and meets designated deadlines • Services the Thrive Team through active participation, willingness, proactiveness, protection and dedication to our shared mission.