• Identifies client requirements, determines schedule availability, promotes services, defines process and related materials, provides quotation & contracts, acquires customer paperwork, mediates process, resolves issues, communicates job status, obtains personalization signs-offs and performs customer required data audit. • Plays major advisory role by providing client consultation on RxBenefits and/or PBM services and products. • Responsible for understanding the Client's organization & structure, knowing the Client's product/services and staying aware of Client news and changes. Maintain and update Client record with changes. Communicates, monitors and assures proper billing procedures. • Establishes and promotes goodwill with customer. Reviews client history and contacts customer as a follow-up activity. • Accountable for accurate and timely preparation of orders; initiates work orders for implementation, produces the expected reports, oversees, creates and/or assembles job packets, facilitates and generates data processing work order, coordinates receipt of data, audits and updates. • Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts (such as underwriters, brokers, PBMs, sales and service representatives) and client contacts. • Keep other Account Managers, Service Representatives, Directors, Vice President - Account Management and Vice President Business Development fully informed of all important activities on client accounts. • Participate in seminars and classes for skill and knowledge development. • Quality check of applications (service agreements), claims processing and audit benefit designs, financial reports, etc. • Prepare and obtain employee materials and present employee benefits via webinars, benefit fairs, face-to-face enrollment meetings and enroll employees in the appropriate services in a timely manner. • Assist in the communication of benefits in enrollment meetings, webinars with client and PBM companies. • Act as liaison in conjunction with Pharmacy Operations, between client, brokers and PBM companies in order to independently resolve all service problems. Specifically, assist the client in resolving billing, claim, eligibility, COBRA and customer service problems. • Independently manage, with input from Service Representatives, Client Implementation, booklets, enrollment kits, enrollment forms, letters and checklists. • Prepare and assure accuracy on audits, census data and quoting. • Make regular service/relationship calls to clients. • Preparation of reports deemed necessary by the Vice President -Account Management and/or broker. • Keep all information on accounts accurate and up to date. • Communicate to our clients "Our Value Added Service". • Meet or exceed departmental goals established by the Vice President -Account Management. • Assist with keeping department materials, contacts, intranet, etc. up to date. • Assist with the development of job aids, training materials, etc. • Present a positive image in and out of the office to fellow employees, members, providers, and the community.