• Develop and maintain long-term relationships with clients in the post-sales period. • Operating as the singular owner of client accounts in an inside sales function. • Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services. • Own and drive retention and expansion revenue relationship and value-based promotion. • Identify and promote upsell and cross-sell opportunities across Fusable brands. • Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success. • Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings. • Monitor and maintain usage KPIs/client dashboards to monitor progress and success. • Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan. • Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. • Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders.