Role Description

Serve as a subject matter expert across payment networks, merchant acquiring, and faster payments, supporting network-sponsored programs and partnering closely with internal teams, processors, and third-party partners. This role requires deep working knowledge of network rules, sponsorship models, acquiring processor relationships, and real-time or near-real-time payment programs, with the ability to apply that expertise to operational, compliance, and strategic initiatives.

What You Will Do:

• Cultivates and maintains strong relationships with partners in the BaaS services sector.
• Communicates partner issues and ensures the partner executive teams are aware of the issues.
• Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests.
• Provides customer-focused delivery for Pathward’s partners.
• Understands partners' goals and develops tailored solutions to meet their needs.
• Collaborates with cross-functional teams to evaluate, design, and implement new programs and services.
• Provides consultative and results-oriented support and guidance to partners throughout all phases of the implementation process.
• Demonstrates subject matter expertise of program requirement documents and additional add-on features.
• Champions partner needs and advocates for their success within the organization.
• Proactively addresses any issues or challenges, striving to exceed partner expectations.
• Collaborates with cross-functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs.
• Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction.
• Navigates a complex regulatory environment.
• Manages complex partner portfolios.
• Demonstrates ability to assess and manage risk in a dynamic environment.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• Typically, 5+ years with bachelor's or equivalent.
• Creative thinking and problem-solving abilities to determine the best path forward in an environment where multiple solutions are possible.
• Great rapport building and communication skills with a diverse group of partners and management at all levels.
• Great customer service acumen and ability to advocate for the partner.
• Ability to gain an understanding of partners and their position in the payments industry.
• Maturity to work within and contribute to an expanding organization.
• Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives.
• Ability to enable fast solutions for partner ideas and concerns.
• Meet/Exceed team and organizational goals as outlined by leadership.

Requirements

• The responsibilities listed above are not all inclusive and may be changed at any time.

Benefits

• Salary range: $72,000 – $120,000.
• This role is also eligible for an annual performance-based incentive opportunity.
• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.