• Take ownership of customer accounts immediately following the close of the initial equipment sale. • Serve as the primary relationship manager for assigned customers. • Ensure a smooth transition from the sales process to ongoing account support. • Build strong, trusted relationships with contractors, fleet managers, and project leaders. • Conduct regular account check-ins to ensure equipment is performing well in the field. • Address customer concerns and coordinate with service, parts, and support teams when needed. • Maintain high customer satisfaction and long-term retention. • Identify opportunities to expand customer fleets across projects, job sites, or divisions. • Recommend additional equipment, attachments, services, or upgrades based on customer needs. • Work with internal teams to support expansion opportunities and repeat purchases. • Monitor customer usage, projects, and upcoming opportunities. • Anticipate future equipment needs based on project pipelines and fleet utilization. • Proactively engage customers to support their long-term equipment strategy. • Partner closely with sales, field teams, service technicians, and parts departments. • Provide feedback from customers to improve products, services, and support. • Maintain accurate account records and opportunities in CRM systems.