Role Description

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion)

Department Highlights:

• Remote Position
• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.

What You Will Do:

• Lead planning, execution, and monitoring of virtual care initiatives across multiple domains.
• Develop and maintain project documentation including scope, requirements, workflows, timelines, and risk mitigation plans.
• Track milestones, manage risks, and report progress to leadership.
• Support strategic planning and roadmap development for virtual care services.
• Facilitate collaboration across clinical, operational, and technical teams to ensure alignment and adoption.
• Participate in virtual and in-person meetings to gather feedback and refine workflows.
• Act as a liaison between business units, IT Services, and vendors to ensure technical and operational needs are met.
• Coordinate with IT and vendors to configure, deploy, and maintain virtual care technologies.
• Work with IT to manage user access, permissions, and any other application configurations to support business needs.
• Oversee enhancement requests for virtual care solutions.
• Conduct workflow assessments during pre- and post-launch phases to identify optimization opportunities.
• Provide training and develop user resources for virtual care applications.
• Create and maintain performance dashboards to support data-driven decision-making.
• Lead root cause analysis and lessons learned activities to improve system performance and user experience.
• Identify and prioritize ongoing improvements based on stakeholder feedback.
• Support the organization in identifying emerging business needs for virtual care.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Education, Business, or related field.
• 4 Years Relevant work experience in lieu of a degree.

Requirements

• 3 Years Experience to include at least three years working with health IT applications, preferably with a focus on care solution applications.
• At least three years working with project management with a Bachelor's degree.

Skills

• Proficient in Health IT systems and technologies, preference given to those with high understanding of virtual care solutions and their operational workflows.
• Project management skills, including experience with planning, executing, and monitoring projects to ensure successful delivery.
• Excellent analytical and problem-solving abilities, capable of conducting root cause analysis and recommending effective solutions.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across various departments and levels of leadership.
• Skilled in data visualization tools to create reports and dashboards that inform decision-making.
• Ability to train and support end-users, providing clear guidance and resources for effective use of virtual care applications.
• Detail-oriented with strong organizational skills, enabling effective prioritization and management of multiple tasks in a dynamic environment.
• Adaptable and proactive, with the ability to navigate challenging situations and drive continuous improvement initiatives.

Supervision

• Individual Contributor

ADA Requirements

• Working Indoors 67% or more

Physical Demands

• Sedentary